grafik cambodia Platform Privacy Notice

This page describes what we collect when you use grafik cambodia and how we keep that data protected. We collect personal information only when you create an account, deposit funds, or contact our support team. We use that information to verify your identity, process your payments, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we do not use your information for marketing without your consent.

Our servers may sit outside your jurisdiction, but we apply the same encryption and access controls regardless of location. Your password is hashed, your payment details are tokenized, and your account activity is logged for security purposes. We retain your data only as long as necessary to operate your account and meet legal obligations.

If you have questions about how we handle your data, contact us via Live Chat or review the sections below for detailed information.

What We Collect on grafik cambodia

We collect the following information when you use grafik cambodia:

• Account information: Your email address, password (hashed), full name, date of birth, and national ID number. We collect this when you create an account and verify your identity before your first withdrawal.
• Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we receive a transaction reference and confirmation from your payment provider. We do not store your full card number or bank account number—only a tokenized reference.
• Address and identity documents: We collect your proof of address (utility bill, rental agreement) and a copy of your national ID to comply with KYC (Know Your Customer) regulations. These documents are encrypted and stored separately from your account data.
• Account activity: We log your login times, deposit and withdrawal history, game activity, and IP address. This helps us detect fraud and investigate disputes.
• Device information: We collect your device type, operating system, and browser version to optimize our platform and troubleshoot technical issues.
• Communication: If you contact us via Live Chat, we store your messages and our responses to resolve your issue and improve our support.

How We Use Your Data on grafik cambodia

We use your data for the following purposes:

• Account verification: We verify your identity before your first withdrawal to comply with anti-money-laundering (AML) regulations and prevent fraud.
• Payment processing: We use your payment information to process deposits and withdrawals. We share transaction details with your payment provider (mobile banking, local payment, online payment, etc.) only as needed to complete the transaction.
• Account security: We monitor your account for suspicious activity, such as rapid withdrawals or logins from unusual locations. If we detect fraud, we may freeze your account and contact you.
• Legal compliance: We retain your data to comply with Indonesian tax and anti-money-laundering laws. We may be required to share your information with government authorities if legally compelled.
• Customer support: We use your communication history to resolve disputes, answer questions, and improve our service.
• Platform improvement: We analyze aggregated, anonymized data to understand how users interact with grafik cambodia and optimize our platform.

Third-Party Processors and Data Sharing

We work with third-party service providers to operate grafik cambodia. These include:

• Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, and our bank partners receive transaction information to process your deposits and withdrawals.
• Cloud hosting providers: Our servers are hosted by third-party data centers. These providers have access to your data only to the extent necessary to maintain our infrastructure.
• Identity verification services: We may use third-party services to verify your national ID and proof of address. These services receive only the information necessary to complete verification.
• Customer support tools: Our Live Chat platform is hosted by a third-party provider. Your messages are encrypted in transit and at rest.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences, and analyze how you use grafik cambodia. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may prevent grafik cambodia from functioning properly.

We use the following types of cookies:

• Session cookies: These keep you logged in while you use grafik cambodia. They expire when you close your browser.
• Preference cookies: These remember your language, theme, and other settings.
• Analytics cookies: These help us understand how users interact with our platform. We use this data to improve performance and user experience.

We do not use third-party tracking pixels or retargeting cookies. We do not track you across other websites.

Your Rights on grafik cambodia

You have the right to access, correct, and delete your personal data on grafik cambodia. You can update your account information in your account settings. If you want to download a copy of your data or request deletion, contact us via Live Chat

We will comply with your request within 30 days, unless we are required by law to retain your data. For example, we may need to keep your transaction history for tax purposes or to investigate a dispute.

• 1
  Access your dataRight 1

  You can request a copy of all personal data we hold about you. We will provide this in a machine-readable format.

• 2
  Correct inaccurate dataRight 2

  If your name, address, or other information is incorrect, you can update it in your account settings or contact us.

• 3
  Request deletionRight 3

  You can request deletion of your account and associated data. We will comply unless we are required by law to retain it.

How Long We Keep Your Data

We retain your personal data only as long as necessary to operate your account and comply with legal obligations. Here is our retention schedule:

• Account information: Retained for the life of your account, plus 7 years after closure for tax and AML compliance.
• Payment records: Retained for 7 years to comply with Indonesian tax law.
• Identity documents: Retained for 7 years after your last transaction.
• Account activity logs: Retained for 2 years for security and dispute resolution.
• Live Chat messages: Retained for 1 year unless needed for dispute resolution.

Contact Us About Your Data

If you have questions about how we handle your data, want to exercise your rights, or believe your data has been misused, contact us via Live ChatOur team is available in English and can help with privacy concerns.

We take data protection seriously. If you believe we have violated your privacy, you can also file a complaint with the relevant Indonesian data protection authority. We are committed to resolving any concerns promptly and transparently.